|
The solutions we implement for our clients help to save lives and protect vital business assets and national heritage treasures. As such, we take our work very seriously.
Quality solutions and staff
We insist on recommending and building only with top quality branded equipment, fully tested and proven in the field.
Our team comprises some of the UK’s most experienced fire and security technicians, committed to planning and delivering projects with the finest attention to detail. All our staff follow a structured development training programme to ensure they keep up-to-date with the latest technologies, techniques and industry developments.
Proven procedures
All our projects are controlled by Project Directors. Highly experienced supervisors, senior engineers and contract managers lead the build team, overseeing the day-to-day tasks, keeping customers apprised of progress and performing Quality Assurance audits. This means that you always have the same, dedicated people working on your installation, with access to senior staff where necessary and rapid response to any issues.
Customer care
At IC Service & Maintenance we are committed to customer satisfaction, and the highest level of customer care.
Our highly experienced technical staff provide a full 24-hour callout service 365 days a year. We pledge to respond to all maintenance issues within four hours - although in practice we’re there in less. We provide full, customised reporting to our clients, with detailed analysis of deliverables and reviews of performance.
Together, our proven approach and commitment to customer service means we are large enough to design and install for places such as the Millennium Dome - but small enough to care about understanding our customers’ individual needs, and tailoring our solutions to match.
|
